FREQUENTLY ASKED QUESTIONS
For The Polar Express™

Click Here for Tickets & Schedule
Q : What is this? What do you do? How long does it last?
A : This is a ride to the North Pole to pick up Santa Claus. A live reading of The Polar Express™ is and hot cocoa and cookies are served by the Chefs. Santa visits each car and giving each passenger a special gift. Christmas Carolers and the Hobo are also aboard the train. The ride lasts 1 hour 15 minutes.
Q : Where do we catch the train? Is there parking?
A : The depot is at 206 East Main St in downtown Branson, MO located between the Hilton Hotel Convention center and the Branson Landing shopping center. Click here to see a map. Free parking is across Main St from the depot next door to Starbucks Coffee. Covered parking is available at the Landing and the Hilton for a charge.
Q : Where do you go? Do you go into Arkansas?
A : This is not a sightseeing excursion. This is a ride to the North Pole to pick up Santa Claus. The route differs from regular excursions and follows the route designed for The Polar Express™.
Q : Do we get food? Is there anything to eat on board?
A : All ticket holders receive hot cocoa and cookies. Coach passengers will receive a single serving. Premium Lower Level and Premium Dome passengers receive unlimited cocoa and cookies and a souvenir ceramic mug for the current year. No outside food or beverages can be carried on. The reservations office, when notified, will work with anyone with special dietary needs.
Q : Is there a Gift Shop? Is there anything to do while waiting for the train?
A : The gift shop inside the depot will be open after the last train returns. Shopping, restaurants, and activities are within walking distance of the train station in Historic Downtown Branson and the new Branson Landing shopping center.
Q : Is it enclosed? Do you go in bad weather? What amenities are on board?
A : The train is fully enclosed and climate controlled. The rides depart regardless of inclement weather. There are bathroom facilities on board the train.
Q : When does THE POLAR EXPRESS™ depart? Is it dark enough to see the lights at the earlier runs?
A : The rides depart Thursday through Sunday on select dates in November and most every day in December through December 22, 2015. Click HERE for a direct link to the schedule. Yes, it is dark enough to enjoy the ride at all departure times.
Q : Do we need a reservation?
A : YES. Tickets sell out very quickly, especially Saturdays and the weekends around the holidays.
Q : When do tickets go on sale?
A : May 1st.
Q : We have a large group. How do we guarantee we will be able to sit together?
A : Groups wishing to sit together need to book together as a group. Separate reservations cannot be guaranteed seats together.
Q : If the date we want is Sold Out is there a Wait List?
A : No. There will not be a Wait List.
Q : What are the prices? What age is a child?
A : Click HERE to go to our pricing and schedule.
Q : Are there any discounts? Where do we buy tickets?
A : There are NO discounts of any kind for The Polar Express. Tickets can only be purchased through Branson Scenic Railway via phone or the company website. No ticket outlets or companies can legally sell tickets. Tickets found to be purchased through a second party (including Craigslist, EBay, Facebook, and other online methods) will be deemed invalid.
Q : Do we get to select our seats? How do we get the dome car?
A : >>Coach passengers will be assigned a specific car but there are no assigned seats inside the cars. Dome car seating is not guaranteed in Coach; the system will automatically assign the next car as tickets are purchased. Steps are required to board Coach Seating.

>>Premium Lower Level passengers have reserved seats at one of the dining tables / booths. The seating is in groups of four. Parties with 6 or more will be divided up among multiple tables and will share a table with other passengers. Every effort is made to keep groups together.

>>Premium Dome Car Passengers have reserved seats at a booth dining table. Premium Dome seating is sold ONLY in even in numbers so groups can be kept together as much as possible. The seating is in groups of four. Parties with 6 or more will be divided up among multiple tables and will share a table with other passengers. Every effort is made to keep groups together. Steps are required to board Premium Dome Seating.

*GROUPS: It is important that families / groups who want to sit together book as one group and board together at time of ride.
Q : What is the difference between Premium Lower Level, Premium Dome Car, & Coach seating?
A : All passengers are on the same train and going to the same place. Everyone sees Santa and each passenger receives a gift. All cars are enclosed and climate controlled and have access to bathroom facilities.

>>Coach seating: Guests are assigned a specific coach car but there are no assigned seats in that car. Seating is on a first come first serve basis. Dome car seating is not guaranteed in Coach. Coach seating ticket holders receive a single serving of Hot Cocoa and a Cookie. Steps are required to board into Coach Seating.

>>Premium Lower Level passengers have reserved seats at one of the dining tables / booths. Premium Lower Level seating is SOLD ONLY IN EVEN NUMBERS so groups can be kept together as much as possible. Parties that do not have an even number who want to ride in Premium Lower Level will be required to purchase an extra ticket. The seating is in groups of four. Parties with 6 or more will be divided up among multiple tables and will share a table with other passengers. Every effort is made to keep groups together. Premium Lower Level passengers receive unlimited servings of Hot Cocoa and Cookies and a ceramic souvenir mug for the current year.

>>Premium Dome Passengers have reserved seats at a booth dining table. Premium Dome seating is SOLD ONLY IN EVEN NUMBERS so groups can be kept together as much as possible. Parties that do not have an even number who want to ride in Premium Dome Car will be required to purchase an extra ticket. The seating is in groups of four. Parties with 6 or more will be divided up among multiple tables and will share a table with other passengers. Every effort is made to keep groups together. Steps are required to board into Premium Dome Car Seating. Premium Dome passengers receive unlimited servings of Hot Cocoa and Cookies and a ceramic souvenir mug for the current year.
Q : Do children wear pajamas?
A : Children are encouraged to wear their pajamas, just like the children in the book did. Many Adults wear theirs too!
Q : Does everyone see Santa? Does everyone get a bell?
A : Yes.



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